Privacy policy

Last updated: June 2, 2026

DashPilot (“we”, “our”, or “us”) operates this website and online store. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website, place an order, or otherwise interact with our services.

Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products and services to you.

By using our website or purchasing from our store, you agree to the collection and use of information in accordance with this Privacy Policy.

Personal Information We Collect

When you visit our store or place an order, we may collect the following types of personal information:

  • Contact Information: Name, email address, shipping address, billing address, and phone number.

  • Order and Transaction Information: Products purchased, order history, payment confirmations, and transaction details.

  • Device and Usage Information: IP address, browser type, device type, and website activity/interactions.

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders

  • Provide customer support

  • Ship products and provide delivery updates

  • Improve the functionality and performance of our website

  • Prevent fraud or unauthorized transactions

  • Communicate with you about your order

We may also use your information to send marketing emails or promotional content if you have explicitly opted in to receive such communications.

Payment Information

All payments are securely processed through Shopify and its authorized payment providers. We do not store or have access to your full credit card details. Payment providers collect and process payment information according to their own respective privacy policies.

Sharing Your Personal Information

We may share your personal information with trusted third parties only when necessary to operate our store and provide services to you, including:

  • Shopify, our e-commerce platform provider

  • Payment processors to securely handle transactions

  • Shipping carriers to deliver your orders

  • Service providers who assist with website functionality, analytics, and customer support

These providers only receive the specific information necessary to perform their services.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, remember preferences, and analyse website traffic. Cookies help us understand how customers interact with our store so we can continuously improve our services. You can disable cookies through your browser settings, although some features of the website may not function properly as a result.

Data Retention

We retain personal information only for as long as necessary to fulfil orders, provide customer support, comply with legal obligations, resolve disputes, and enforce our policies.

Your Rights

Depending on your location (including rights under the Australian Privacy Act), you may have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Opt out of marketing communications

To exercise any of these rights, please contact us using the information below.

Data Security

We take reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Children's Information

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at:

  • Email: support@dashpilot.com.au