Shipping Policy

Last updated: 7 September 2026

Thanks for supporting RepliKey. Here's how your pre-order is prepared, dispatched and delivered.

RepliKey is operated by REPLIKEY PTY LTD ACN 699 049 726 · ABN 93 699 049 726

In this policy, "RepliKey", "we", "us" and "our" refer to REPLIKEY PTY LTD.

Pre-orders and processing

Every RepliKey is personalised using your car photos and reference details.

Your estimated dispatch window is shown on the product page before purchase. The window shown when you place your order applies to your purchase. Later changes to the website's dispatch dates apply to new orders.

Orders may be dispatched at different times within the advertised window. Some orders may ship earlier if they are ready, following the design-preview process below.

Please send your reference photos after ordering, following the instructions in your confirmation email. Receiving your photos does not mean your order will dispatch immediately.

If we need clarification about your photos or car details, we will contact you. Missing information or adjustments you request may affect your dispatch date, which we will discuss with you.

Design preview before dispatch

We will email your custom car design preview before dispatch.

If we do not receive a response, your order will ship 24 hours after we send the preview, using the design shown. The email will state your response deadline.

Please check your inbox and spam folder. Reply within those 24 hours if you would like an adjustment or need more time to review. We will hold dispatch if we receive your request before the deadline.

If we revise your design, we will send an updated preview with a new 24-hour response period.

Full details are available in the Refunds & Cancellations Policy.

Changes to your dispatch window

If we cannot meet the dispatch window given when you ordered, we will email you, explain the delay and offer you the choice of accepting a revised window or cancelling for a full refund, including shipping.

We will obtain any consent required to continue with a delayed order. Not responding to a design-preview email does not count as agreeing to a shipping delay.

If we cannot fulfil your order, we will cancel it and issue a full refund.

Where orders ship from

All orders are shipped from Australia.

Shipping cost

Shipping is calculated at checkout and shown before you complete your purchase.

International duties, taxes and customs charges may apply separately, as explained below.

Estimated delivery times

The following estimates begin after dispatch. They do not include the time your pre-order spends waiting for production, personalisation or design review.

Destination	Estimated delivery after dispatch
Australia	2–4 business days
United Kingdom	4–7 business days
United States	5–9 business days
Rest of the world, including Canada and the EU	5–9 business days

These are estimates rather than guaranteed arrival dates. Customs clearance, remote locations, weather, public holidays and peak periods may affect transit time.

Business days are generally Monday–Friday, excluding relevant public holidays in Australia and the destination country.

Tracking

All orders ship with tracking.

You will receive a tracking link by email when your order is dispatched. Tracking may take some time to update after the carrier receives the parcel.

The delivery date recorded in tracking is the date used to calculate the 30-day return windows in our Refunds & Cancellations Policy.

Customs, duties and import taxes

International orders may be subject to import duties, taxes or customs-clearance charges in the destination country.

Where these charges are collected at checkout, they will be shown in your order total. Charges that are not collected at checkout may be payable by you to the carrier or customs authority before delivery, where permitted by applicable law.

Customs processing can affect delivery times. If the carrier or customs authority requests information or payment, please respond promptly to avoid additional delays.

Shipping addresses

Please check your shipping address carefully at checkout.

If you notice a mistake, email support@replikey.com as soon as possible. We will do our best to update the address before dispatch, but changes may not be possible once the parcel has been handed to the carrier.

If a parcel is returned because the address you provided was incorrect or incomplete, we will contact you to arrange the next step. Any applicable additional delivery charge will be explained before reshipping.

Delayed or missing parcels

If your parcel is overdue or tracking appears to have stopped updating, email support@replikey.com with your order number.

We will investigate with the carrier and keep you informed. Where a parcel is lost or delivery cannot be completed, we will arrange the appropriate resolution, including a replacement or refund where required.

If tracking shows "delivered" but you have not received your parcel, check any safe place, household members and building reception, then contact us. A delivered tracking status does not automatically close your claim.

Damaged on arrival

If your RepliKey arrives damaged, email support@replikey.com as soon as reasonably possible with your order number and photos of the product and packaging, if available.

We will assess the issue and arrange the appropriate remedy under the Refunds & Cancellations Policy.

Keeping the packaging can help with a carrier investigation, but it is not a condition of your statutory rights.

Return shipping

Please contact support@replikey.com before posting anything back so we can provide the correct return address and instructions.

Change-of-mind returns: you pay the return postage. Please use a tracked service and keep proof of postage. The original shipping charge is not refunded.

Perfect Match Guarantee claims, faults, transit damage and incorrect products: we cover reasonable return postage. We will provide a prepaid label or reimburse the postage you pay. Please keep your receipt.

Our Refunds & Cancellations Policy explains the conditions, time limits and refund process for each type of return.

Your consumer rights

Nothing in this policy limits mandatory consumer rights applicable to your purchase. Delivery estimates and carrier investigations do not remove your entitlement to a remedy where one is required by law.

Existing orders

This policy applies to orders placed from the date above. Delivery commitments and more favourable terms already agreed for earlier orders will still be honoured.

Contact

Email support@replikey.com or message @replikey.co on Instagram. Please include your order number where available.

REPLIKEY PTY LTD · ACN 699 049 726 · ABN 93 699 049 726