Shipping policy
Last updated: July 9th, 2026
Thanks for supporting RepliKey. Here's everything about how and when your order reaches you.
RepliKey is operated by REPLIKEY PTY LTD (ACN 699 049 726 · ABN 93 699 049 726).
Processing time
Every RepliKey is made to order. We process and dispatch orders within 2 business days of your reference photos being received. Business days are Monday–Friday, excluding Australian public holidays.
If we need clarification on your photos or your build, we'll contact you — this may add a little time, so please keep an eye on your email and Instagram DMs after ordering.
Where we ship from
All orders are shipped from Australia.
Shipping cost
Shipping is free on all orders, worldwide.
Estimated delivery times
Delivery estimates below are after dispatch and are provided by our carriers — they are estimates, not guarantees, and can be affected by customs, weather, and peak periods.
- Australia (domestic): 2–4 business days
- United Kingdom: 4–7 business days
- United States: 5–9 business days
- Rest of world: 5–9 business days
Tracking
All orders ship with tracking. You'll receive a tracking link by email once your order is dispatched.
Customs, duties & import taxes
International orders may be subject to import duties, taxes, or customs fees charged by the destination country. These are not included in your order total and are the responsibility of the recipient.
Incorrect addresses
Please double-check your shipping address at checkout. We can't be responsible for orders sent to an incorrectly entered address. If you spot a mistake, contact us immediately at support@replikey.com and we'll do our best to correct it before dispatch.
Lost, delayed, or damaged parcels
We want your order to reach you safely. If something goes wrong, email us at support@replikey.com and we'll help sort it out.
Delayed or lost parcels. If your tracking shows no movement for 10 business days (domestic) or 20 business days (international) beyond the estimated delivery window, contact us and we'll open an enquiry with the carrier. If the carrier confirms the parcel is lost, we'll replace it or issue a refund at no extra cost to you. We're unable to replace or refund a parcel that tracking shows as delivered, or one still within the normal delivery and enquiry timeframe.
Damaged on arrival. If your RepliKey arrives damaged, contact us within 7 days of delivery with your order number and clear photos of the damage (and the packaging, if possible). We'll assess the damage and arrange a replacement where the item is confirmed faulty or damaged in transit
Questions
Email us at support@replikey.com or DM @replikey.co on Instagram.