Refund policy
Last updated: July 10th, 2026
RepliKey is operated by REPLIKEY PTY LTD (ACN 699 049 726 · ABN 93 699 049 726).
We want you to love your RepliKey. Even though every device is custom-made from your photos, we back it with a genuine 30-day money-back guarantee — so you can order with confidence.
30-day money-back guarantee
You can return your RepliKey within 30 days of delivery for a refund, even though it's a custom item.
To be eligible:
- The device must be returned in original, undamaged working condition.
- You must open a return request first (see below) and receive approval before sending anything back.
- Return postage is paid by you for change-of-mind returns. (For faulty or incorrect items, we cover it — see "Faulty, damaged, or incorrect items".)
Once we receive your returned device and confirm it's in original condition, we'll issue your refund to the original payment method within 5–10 business days of us receiving and approving the return.
How to start a return
- Email support@replikey.com (or DM @replikey.co on Instagram) to open a return request. Include your order number and clear photos of the device.
- We'll review the photos and confirm whether your return is approved.
- Once approved, we'll send you the return address and instructions.
Please don't ship anything back before your return is approved. Returns sent without an approved request may not be accepted, and we can't take responsibility for items sent back without instructions.
Approval for change-of-mind returns is subject to the device being in original, undamaged working condition. This condition doesn't affect your rights for faulty items (see below).
Faulty, damaged, or incorrect items
This is separate from change-of-mind returns, and your rights here aren't affected by the conditions above.
If your RepliKey arrives faulty, damaged, or not matching the order you placed, contact us within 30 days of delivery at support@replikey.com with your order number and clear photos or video showing the issue.
Where we confirm the item is faulty, damaged in transit, or incorrect, we'll replace it or issue a refund at no cost to you, including return postage.
Warranty
Your RepliKey hardware is covered by a 1-year warranty from the date of delivery against manufacturing defects.
The warranty covers: faults in materials or workmanship that stop the device working as intended under normal use.
The warranty does not cover:
- Gradual battery capacity loss over time (normal for all rechargeable batteries);
- Physical damage, cracked screens, or damage from drops, impacts, or excessive force;
- Water or liquid damage;
- Damage from misuse, unauthorised repairs, or modifications;
- Normal cosmetic wear and tear from everyday use.
To make a warranty claim, email support@replikey.com with your order number and a description (with photos or video) of the fault. If we confirm a covered defect, we'll repair or replace at no cost to you.
Your rights under the Australian Consumer Law
Nothing in this policy limits or replaces your rights under the Australian Consumer Law (ACL). Our goods come with consumer guarantees that cannot be excluded under the ACL, including that goods are of acceptable quality and reasonably durable. Where a failure is major, you may be entitled to a refund or replacement; for minor failures, we may choose to repair the item.
Refunds — general
- Approved refunds are issued to the original payment method.
- If you paid with a buy-now-pay-later provider (e.g. Afterpay), refunds are processed back through that provider under their terms.
Questions
Email support@replikey.com or DM @replikey.co on Instagram. Please include your order number.