Terms of Service

Last updated: 7 September 2026

These Terms of Service ("Terms") govern your use of replikey.com, participation in our waitlist, and purchase of RepliKey products, including pre-orders.

RepliKey is operated by REPLIKEY PTY LTD (ACN 699 049 726 · ABN 93 699 049 726).

In these Terms, "RepliKey", "we", "us" and "our" refer to REPLIKEY PTY LTD. Your purchase contract is with this company.

Please read these Terms, our Refunds & Cancellations Policy and our Shipping Policy before ordering. Our Privacy Policy explains how we handle personal information.

Eligibility

You must be at least 18 years old and legally able to enter into a binding contract to place an order or join our waitlist.

Please provide accurate contact, payment and delivery information and use a payment method you are authorised to use.

Our products

RepliKey is a personalised electronic keychain displaying an animated digital representation of your vehicle, created using the reference material and instructions you provide.

The product description, specifications, included accessories and selected options shown at the time of purchase apply to your order.

Our design process can involve third-party AI tools alongside manual editing, retouching and animation. AI assists with production; we review and prepare the design for use on your device.

Screen size, lighting and display settings can affect how colours and fine details appear. This does not excuse a product that materially differs from its description or the design we agreed to provide.

We may update products for future orders. We will not materially change an existing order's agreed specifications without your agreement.

Waitlist

Joining our waitlist is free and does not place an order, reserve a product or oblige you to buy anything.

Waitlist membership does not guarantee availability or priority unless we expressly offer it.

We will send the launch and availability updates you sign up to receive. You can unsubscribe at any time using the link in our marketing emails.

Dates, prices and quantities announced before sales open may change. Once you place an accepted order, the information and commitments applicable to that order are not replaced by later announcements.

Orders and payment

Please review your selected product, customisation options, contact details and shipping address before completing checkout.

Your order is accepted when we send an order confirmation following successful payment. Keep this confirmation for your records.

Unless checkout expressly states otherwise, payment is collected in full when you place your order or pre-order.

Payment services are provided by the payment providers available at checkout. Their applicable payment terms also apply to your use of those services. We do not receive your full payment card number or security code.

If we identify a payment problem, suspected fraud, a material listing error or an issue that prevents us from fulfilling your order, we will contact you promptly. We will not charge an additional amount or substitute a materially different product without your agreement.

Any cancellation by us will be handled consistently with applicable law. If we cannot fulfil your order, we will refund all amounts paid for it, including shipping.

Pre-orders and dispatch windows

A pre-order is a paid order for a product scheduled for later production or dispatch. It is not a waitlist registration or an indication that the product is ready to ship immediately.

The dispatch window displayed when you place your order applies to that order. Dispatch means handing your parcel to the carrier, rather than delivery to your address.

Later changes to dispatch dates on our website apply to new orders unless we contact you separately about your existing order.

Production depends on receiving suitable reference material and any essential information needed to complete your design. If missing information affects your order's timing, we will contact you and explain the effect on dispatch.

If we cannot dispatch within the window advertised for your order, we will notify you, provide a revised estimate and explain your options to continue waiting or cancel for a full refund, including shipping.

Where the law requires your agreement to a delay, we will obtain it or refund the affected order. The design-preview response process below does not constitute agreement to a shipping delay.

Reference photos and instructions

After ordering, send your reference photos and design instructions by replying to your order confirmation email, or follow any alternative instructions we provide.

Please supply clear photos showing the details you want represented. Tell us about important features that are not clearly visible.

If the material is insufficient, we may ask for additional photos or clarification. If we cannot produce the agreed product from the material available, we will discuss an alternative with you or provide a full refund if we cannot fulfil your order.

Please monitor the email address used for your order, including your spam folder.

Design previews and dispatch

We will send your design preview by email before planned shipment.

You have 24 hours from the time we send the preview to reply with any corrections or concerns. If no response is received, your order will be dispatched using the design shown once that 24-hour period has elapsed.

If you reply within the response window, we will hold dispatch while we review your request. Where we send a revised preview, a new 24-hour response window will apply.

Corrections needed to match the agreed order will not attract an additional design fee. Requests that change the original brief or add new features may involve additional work, cost or time. We will explain and obtain your agreement to these changes before proceeding.

Approving a preview, or not replying within 24 hours, does not waive your rights concerning faults, misdescription or other matters protected by applicable law, or your entitlement under our Perfect Match Guarantee.

Prices, shipping charges and import costs

The currency, product price and charges collected by us are shown at checkout.

Shipping is calculated at checkout.

Price changes for future orders do not change the price of an order we have already accepted.

International orders may attract import duties, taxes or customs charges. Charges collected by us will be shown at checkout. Charges not collected at checkout may be payable by the recipient where permitted by applicable law.

Your bank or payment provider may apply its own currency conversion or transaction fees.

Shipping and delivery

Orders are shipped from Australia.

Delivery estimates begin after dispatch and are separate from the production or pre-order dispatch window. Our Shipping Policy explains estimated transit times, tracking, address corrections and delivery issues.

Please contact us promptly if your shipping address is incorrect. We will try to update it before dispatch, although changes may not be possible after the parcel has been handed to the carrier.

If a parcel is lost, delayed, damaged or marked as delivered but has not arrived, contact support@replikey.com. We will investigate and provide any remedy required under our policies and applicable law.

Cancellations, returns and the Perfect Match Guarantee

Please choose carefully before placing your order.

RepliKey products are personalised. We do not offer voluntary change-of-mind cancellations before your order has been delivered, including before design work begins, and we do not offer exchanges.

Once your order has been delivered, you may return it for change of mind within 30 days of delivery. Return postage is at your cost, the product must be returned in as-new condition, and we refund the product price but not the original shipping charge.

Every RepliKey is also covered by our Perfect Match Guarantee. If the design does not reasonably match the car in the photos and details you supplied, you may return it within 30 days of delivery for a full refund, including the original shipping charge, and we cover the return postage. The guarantee does not cover change of mind, differences caused by your reference material, changes you asked us to make, or changes to your car after ordering.

These voluntary terms do not affect remedies for faulty, damaged, incorrect or misdescribed products, refunds for orders we cannot fulfil, or cancellation and withdrawal rights required by applicable law. The 30-day windows above do not limit the time you have to exercise those rights.

For customers in the UK or EU, any exception to statutory withdrawal rights for personalised goods applies only where the product legally qualifies for that exception.

Our Refunds & Cancellations Policy sets out the full conditions, process and remedies.

Your photos and other content

You retain any rights you hold in the original photos and other material you submit.

You must own that material or have the permissions necessary for us to use it for your order. This includes any necessary permission from a photographer or another rights holder.

Do not submit unlawful material or content that infringes another person's rights.

You grant us a non-exclusive licence to use, reproduce, edit and process your submitted material as reasonably necessary to produce your order and provide related support, including through relevant service providers.

Our Privacy Policy explains third-party AI processing, potential provider retention and training uses, and how we retain reference material. This licence does not replace any separate permission or consent required by law for additional uses.

Sending photos or approving a design does not automatically authorise us to publish your identifiable photos or design in marketing. We will obtain your permission for that use.

If submitted material presents a rights or legal issue, we may request suitable alternative material. If we cannot lawfully fulfil the order, we will contact you and refund the unfulfilled order.

Additional custom requests

Additional effects, styles or features are subject to technical feasibility and our agreement.

We will explain any additional price or change to the dispatch window before you agree to proceed. We will not charge for additional work without your agreement.

We may decline requests that would infringe third-party rights or cannot reasonably be delivered on the device.

If we cannot provide an agreed paid option, we will offer an alternative for your approval or refund that option. If this prevents us from supplying the product as agreed, you retain any right to cancel the affected order and receive a full refund.

Intellectual property

Rights in the RepliKey name, branding, website material and software belong to REPLIKEY PTY LTD or the relevant rights holders.

Purchasing a device allows you to use it and its supplied design for their intended purpose. It does not transfer ownership of our branding, software or other intellectual property.

You may not reproduce or commercially exploit protected material without permission, except where permitted by law. This does not restrict your rights in your own photos or other original material.

Consumer rights and responsibility

Our Refunds & Cancellations Policy explains how we handle product problems and refund requests.

Nothing in these Terms excludes or limits rights, guarantees or remedies that cannot lawfully be excluded, including applicable protections in Australia, the United States, Canada, the United Kingdom and the European Union.

Our responsibility for defective products, failure to fulfil an order and resulting loss is determined by applicable law. Using third-party manufacturers, platforms, design tools, payment providers or carriers does not remove our legal responsibilities as the seller.

Website use

You must not use our website to:

• Break the law or infringe another person's rights.
• Submit fraudulent orders or payment information.
• Upload malicious code or interfere with the website's operation.
• Attempt to access systems or information without authorisation.

We may reasonably restrict access where necessary to address unlawful activity, fraud or a security threat. This does not remove rights relating to an existing legitimate order.

Shopify, privacy and third-party services

Our website is hosted by Shopify. Shopify processes information when you browse, order or otherwise interact with our store.

Shopify Network Intelligence is enabled. Shopify may use information from your interactions with our store together with information from other merchants and Shopify to provide enhanced services, including personalisation, improvements and advertising-related services.

Information may be shared with Shopify and other relevant parties located in other countries for these purposes.

Our Privacy Policy explains this processing and your choices. Further information is available in the Shopify Consumer Privacy Policy and through the Shopify Privacy Portal.

Third-party websites and services have their own applicable terms and privacy notices. References to them do not exclude our responsibilities for the services we arrange to fulfil your order.

Changes to these Terms

We may update these Terms for future website use and new orders. The latest version will display an updated date.

The Terms and commitments applicable when your order was accepted continue to apply to that order, unless you agree to a change or a change is required by law.

Updates do not retrospectively remove an existing guarantee, refund entitlement or other contractual right.

Governing law

These Terms are governed by the laws of New South Wales, Australia, subject to any mandatory consumer protections that apply where you live.

The courts of New South Wales have non-exclusive jurisdiction. This does not prevent you from using courts or other dispute-resolution processes available to you under applicable consumer law in your own country.

Contact

For questions about these Terms or your order, contact:

Email: support@replikey.com Instagram: @replikey.co

Please include your order number where relevant.

REPLIKEY PTY LTD ACN 699 049 726 · ABN 93 699 049 726